Thank you for choosing No.1 Chinese! We are committed to providing you with high-quality Chinese food products and strive to ensure that your shopping experience is enjoyable. Should you encounter any issues after receiving your order, please refer to our refund policy and resolution process outlined below:

  1. Return and Exchange Policy
    Final Sale: Please note that all products sold by No.1 Chinese are considered final sale items. We do not accept returns or exchanges unless the product is defective or the wrong item was shipped.
    Quality Issues or Incorrect Items: If the items you receive suffer from quality issues (such as damage, spoilage, or expiration) or do not match your order (e.g., the wrong item or incorrect quantity was sent), please contact our customer service team within 7 days of receiving your order. We will be happy to assist you with a return or exchange.
    Return Conditions: To ensure that your return or exchange request can be processed, please ensure the following:
    The item remains in its original packaging and is unused;
    You provide proof of purchase or your order number;
    The item being returned is shipped back to us within 7 days of receipt.
  2. Refund Processing Procedure
    Submitting a Request: If you believe you qualify for a refund, please contact our customer service team within 7 days of receiving your order and provide the relevant information (including your order number, photos of the defective item, etc.).
    Return Address: If a return is deemed necessary, please ship the item to the following address:
    Return Address: 777 Washington Rd, Parlin, NJ 08859
    Refund Timeline: Once your refund request has been approved, we will process the refund within 7 business days of receiving the returned item. The refund will be credited back to your account via your original payment method. Please note that the processing time for refunds may vary depending on your specific payment platform.
  3. Non-Returnable Items/Situations
    Returns or refunds will not be granted in the following situations:
    The item has been opened or used;
    Delivery failed due to incorrect information provided by you (e.g., an incorrect shipping address);
    The item matches your order specifications, but you wish to return it for personal reasons.
  4. Damaged or Missing Items
    Shipping Damage: If you discover that your items were damaged upon delivery, please contact us within 24 hours and provide photos of the damage. We will work with the shipping carrier to resolve the issue and offer you the option of a return, exchange, or refund. Lost Packages: If your package is lost during transit, please contact Customer Support immediately; we will assist you in tracking the package and provide an appropriate resolution.
  5. Customer Responsibilities
    Please ensure that you provide an accurate shipping address when placing your order. No refunds will be issued for failed deliveries or returned packages resulting from an incorrect address.
    Prior to purchase, please verify that the product specifications align with your requirements. If you have any questions, please contact Customer Service promptly, and we will assist you in making the most suitable choice.

We appreciate your understanding and support, and we look forward to providing you with continued high-quality service!