Thank you for choosing No.1 Chinese. We are committed to providing you with a high-quality Chinese dining experience. Should you encounter any issues while using our services or purchasing our products, the following outlines our resolution procedures and relevant terms.

  1. Order Issues
    Order Errors or Omissions: If you discover any errors in your order (e.g., incorrect item quantities, mismatched specifications, or missing items), please contact our customer service team as soon as possible; we will do our utmost to resolve the issue for you. Please notify us within 48 hours of receiving your items to allow for verification and processing.
    Out-of-Stock Items: If an item you purchased appeared to be in stock at the time of ordering but is subsequently found to be out of stock during order processing, we will contact you immediately to offer alternative items or refund options. You may choose to substitute the product, wait for the item to be restocked, or cancel the order and request a full refund.
  2. Product Issues
    Quality Issues: If the products you receive suffer from quality issues (e.g., damaged packaging, lack of freshness, or product defects), please take photographs and contact our customer service team within 7 days of receipt; we will provide you with an exchange or refund service.
    Discrepancies with Product Descriptions: If the items you receive do not match the descriptions provided on our website (regarding size, flavor, ingredients, etc.), please contact customer support immediately. We will provide an appropriate solution based on the specific circumstances.
  3. Refunds and Compensation
    Refund Policy: In accordance with our “Final Sale” policy, once an order has been completed, we generally do not accept refund requests unless the product suffers from quality issues or the wrong item was shipped. If an issue arises with your order due to our error (e.g., shipping the wrong item or a delivery delay), we will provide you with a full refund or an exchange.
    Refund Processing Time: Once a refund request has been submitted, we will process it within 7 business days of receiving your application. The refund will be credited back to the account or payment method originally used for the purchase.
  4. Delivery Issues
    Delivery Delays: We make every effort to process and deliver all orders on time; however, delivery delays may occur due to factors such as weather conditions, traffic, holidays, etc. If your order does not arrive on schedule, please contact us via our customer service hotline; we will coordinate with the delivery carrier and provide you with updated information. Incorrect Delivery: If the order you receive does not match the items you ordered (e.g., incorrect items shipped or delivery to the wrong address), please contact our customer service team immediately. We will arrange for a redelivery and cover all costs incurred as a result of the delivery error.
  5. Customer Responsibilities
    Providing Accurate Information: Please ensure that you provide accurate personal information (such as name, address, contact details, etc.) when placing an order. We cannot be held liable for any delivery issues resulting from incorrect or incomplete information.
    Compliance with Local Regulations: Prior to making a purchase, please ensure that you understand and comply with the laws and regulations applicable in your state or region. No.1 Chinese assumes no responsibility for any issues arising from a violation of local laws.

We appreciate your understanding and support, and we are committed to providing you with high-quality products and services!